March 7, 2018

ISS-USA is Hiring a Bilingual Case Manager!

International Social Service-USA is seeking a part-time bilingual intercountry case manager to manage casework for children and families through our global network. Please see the position description below and instructions on how to apply. 

Position Title:                         Bilingual Intercountry Case Manager


Reporting Relationship:         Director of External Partnerships and International Services


Position Objectives:                To manage an intercountry caseload through the ISS global network.  Facilitate the delivery of child welfare services on an international level utilizing a network of state, federal, international, and NGO agencies.  Collect and maintain outcome data as it relates to case management.


Qualifications:                        ISS-USA seeks a flexible and energetic individual interested in maintaining agency standard of excellence in case management and other areas.  Degree in Social Work, or closely related field and near native fluency in Spanish and English are required.

·         Aptitude to learn or knowledge of U.S. and international laws, regulations and procedures governing social service practice across international borders.

·         Ability to maintain case records in compliance with professional standards and applicable laws. 

·         Computer literate, including ability to maintain case notes in electronic case management system, create and utilize excel spreadsheets and proficiency in Microsoft Word and PowerPoint.

·         Ability to learn quickly, think outside the box, and adapt to agency and protocol changes.

·         Excellent human relations skills and an understanding of culturally relative practices as they relate to international service delivery.

·         Ability to work cooperatively with a broad range of federal and state governmental and non-governmental agencies. 

·         Excellent time management skills.

·         Ability to work independently.

·         Commitment to the organizational mission.



1.      Coordinate intercountry casework services, including child welfare checks, child protective service alerts, home studies for custody and kinship placement, document searches, post adoption tracings, and other services as necessary.

2.      Demonstrated understanding of the child welfare system in the United States and/or in other countries.

3.      Supervision of MSW interns for one hour per week.

4.      Provide technical assistance on best practices in managing child welfare cases with an international component.

5.      Work collaboratively through ISS units, international, federal, state, and NGO agencies.

6.      Prepare a wide range of documents, including case files, program reports, proposals, correspondence and memoranda.

7.      Research and present information to external and internal audiences.

8.      Represent agency to external audiences.

9.      Maintain records, including computerized case management referral and tracking system.

10.  Maintain professional resource files.

11.  Participate in program development activities.

12.  Perform all duties in compliance with professional standards and applicable laws.

13.  Perform all other tasks as assigned.


To apply, please send a cover letter, resume, and writing sample to Dr. Felicity Sackville Northcott:

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