Bi-Lingual Intercountry Case Manager

Full-time, Remote

Reporting Relationship: Intercountry Case Work Supervisor

Position Objectives

To manage an intercountry caseload through the ISS global network. Facilitate the delivery of child welfare services on an international level utilizing a network of state, federal, international, and NGO agencies. Collect and maintain outcome data as it relates to case management.


ISS-USA seeks a flexible and energetic individual interested in maintaining agency standard of excellence in case management and other areas. Bachelor Degree in Social Work, Human Services, Psychology or other related field is required. Master Degree in Social Work, preferred.

  • Near Native fluency in Spanish and English
  • Ability to work cooperatively with a broad range of federal and state governmental and non-governmental agencies, and international agencies, related to case needs
  • Ability to maintain case records in compliance with professional standards and applicable laws.
  • Excellent human relations and communication skills and an understanding of culturally relative practices as they relate to international service delivery.
  • Ability to learn quickly, think outside the box, and adapt to agency and protocol changes and seek guidance as necessary.
  • Demonstrated understanding of the child welfare system in the United States and/or in other countries.
  • Computer literate, including ability to maintain case notes in electronic case management system, create and utilize excel spreadsheets and proficiency in Microsoft Word and PowerPoint
  • Excellent time management skills
  • Ability to work independently and as part of a team
  • Commitment to the organizational mission
  • Commitment to diversity, equity, and inclusion and carry out all aspects of the work accordingly


  • Coordinate intercountry casework services, including child welfare checks, child protective service alerts, home studies for custody and kinship placement, document searches, post adoption tracings, and other services as needed.
  • Provide technical assistance on best practices in managing child welfare cases with an cross-border component.
  • Work collaboratively through ISS units, international, federal, state, and NGO agencies.
  • Communicate regularly through email, phone and video-conferencing with wide variety of stakeholders related to case needs.
  • Prepare a wide range of documents, including case files, program reports, financial documents, correspondence and memoranda.
  • Research and present information to external and internal audiences.
  • Represent agency to external audiences.
  • Maintain up to date financial and case management records, including computerized case management referral and tracking system.
  • Participate in program development activities.
  • Supervision of MSW interns for one hour per week (Where applicable)
  • Perform all duties in compliance with professional standards, internal procedures and applicable laws.
  • Perform all other tasks as assigned.

Please submit a cover letter and resume via email to [email protected]