ISS-USA is committed to providing services for children that are child-centered, and focus on the safety, well-being and permanency of the child. We provide case management, and other services, in over 120 countries around the world through our global network of social work agencies and providers.

Our system is simple. ISS-USA manages cases that are referred from an agency or individuals in the U.S. that need a service in a foreign country AND cases referred by our network partners overseas that need a service in the U.S. We provide case management, and other services, in over 120 countries around the world through our global network of social work agencies and providers.

Refer a case for service.

ISS-USA List of Cross-border Services for Children:

1) Background Checks/Child Abuse Registry Checks: Background checks on potential care givers for a child in foster care. Please note that not all countries have a child abuse registry. Police checks are available in almost all countries.

  • You will receive an official report from the country when available. When not available you will receive a written statement on ISS-USA letterhead noting the results of the check

2) Child welfare check: A check on a child in another country when there is no immediate allegation, or suspicion, of abuse or neglect or concern about the child’s well-being.

  • You will receive a brief written report as to the child’s health, safety and well-being (school enrollment, adjustment to the new country, etc., may be included)

3) Document searches: Searching for, and obtaining copies of, any number of documents including birth certificates, death certificates, marriage certificates, or adoption records.

  • You will receive the official document when applicable. If the document is not found, you will receive written notification of the efforts made, and that is was not able to be found.

4) Facilitation of virtual family team meetings, attendance in court, or other permanency planning activities for parents and other relatives who are living outside of the United States.

  • When possible we will work with our partner in the foreign country to coordinate the virtual attendance of family in another country at necessary permanency planning activities.

5) Home Study for Parental Custody: Home study being completed on a parent to determine if the person would be interested, able, and appropriate to care for the child and resume custody of that child.

  • You will receive a report with information about the parent as well as the living environment, financial stability and anything else applicable. If there are specific questions that need to be answered, you must provide these to the ISS-USA Case Manager in writing or on the referral form

6) Home study for relative placement or visitation: Home study being completed to determine if a relative would be interested, able and appropriate to care for the child temporarily. If the placement is intended as an adoption please see definition of “home study for adoption” below.

  • You will receive a report with information about the potential caregiver as well as the living environment, financial stability and anything else applicable. If there are specific questions that need to be answered, you must provide these to the ISS-USA Case Manager or in the referral form

7) Home study for adoption by a relative or non-relative in Non-Hague Countries: Home study being completed for adoption purposes, except when the home study must be conducted in a country that is party to the Hague Convention on Adoption.

  • You will receive a report with information about the potential caregiver as well as the living environment, financial stability and anything else applicable. If there are specific questions that need to be answered, you must provide these to the ISS-USA Case Manager in writing or on the referral form

8) Protective Service Alert for a child in imminent danger of abuse or neglect in a foreign country. We will alert local law enforcement and/or child welfare agency that there is a threat to a child in their jurisdiction. We will also alert local law enforcement that a perpetrator of child abuse is living in, or moving to their jurisdiction. This is a similar service to calling a Child Abuse Hotline in the USA.

  • You will rarely receive a report for a PSA service. We will ensure that the appropriate child protection authority has been notified. The outcome of the case is up to the local jurisdiction (If you would like a formal report, please request a child welfare check)

9) Relative Tracing-Notification of a Child in Care: Locating a family member to notify her /him of a child in care, or any other family matter related to a child in foster care.

  • You will receive the contact information of the person, if the person is found. If the person is not found you will receive a formal letter outlining the efforts made.

10) Relative Tracing- Termination of Parental Rights (TPR): Locating a parent to serve TPR. Legal papers must be provided to ISS-USA in the recipient’s native language.

  • You will receive the contact information of the person, if the person is found. If the person is not found you will receive a formal letter stating the efforts made
  • If the person is found, the documents will be served to the person if they accept them. You will be notified of the date that the papers were delivered. If you require any further documentation, please provide the documentation to ISS when you make the referral.

11) Relative Tracing- Other: Locating a relative for a reason other than those listed above.

  • You will receive the contact information of the person, if the person is found. If the person is not found you will receive a formal letter stating the efforts made.

12) Post-placement Follow-up: Routine Check on a child who was placed by means of adoption or kinship placement in another country through ISS or a public child welfare agency.

  • You will receive a brief written report on the child’s health, safety and well-being, and how they are adjusting to being in a new environment

13) Service of legal documents: Serving a variety of court documents such as Temporary Restraining Order, TPR or Notice of Child in Care. Legal papers must be provided to ISS-USA in the recipient’s native language.

  • If the person is found, the documents will be served to the person if they accept them. You will be notified of the date that the papers were delivered. If you require any further documentation, please provide the documentation to ISS-USA when you make the referral.

14) Reference Reports on Prospective Adoptive Parents: ISS-USA case manager will conduct interviews with personal references of potential adoptive parents and provide the report to the requesting social service agency or adoption agency.

15) Travel coordination for visitation or placement: Assisting with local travel in the country of destination for the child and/or staff accompanying him.

16) Technical assistance: Providing expertise to legal, judicial, social service, and other interested parties to assist in permanency planning. This includes referring to appropriate federal, state and local governmental agencies, and other private, non-governmental agencies when necessary. For additional information see Technical Assistance Program.

Learn more about how we work with our network to provide these services on How We Work.