ISS-USA is committed to providing services for children that are child-centered, and focus on the safety, well-being and permanency of the child. We provide case management, and other services, in over 100 countries around the world through our global network of social work agencies and providers.

Our system is simple. ISS-USA manages cases that are referred from an agency or individuals in the U.S. that need a service in a foreign country and cases referred by our network partners overseas that need a service in the U.S. We also provide interstate cases when the ICPC cannot be invoked.

Services when considering the placement of a child with family

  • Community Resource Assessment
    This report will address the availability of specialized medical, psychiatric, occupational or educational services that the child, or adult, requires in order to live safely and/or develop appropriately. 
  • Criminal Background/ Child Abuse Registry Check
    An official report from the country when available. When a background check is not available, a written statement on ISS letterhead noting the results of the check.*
  • DNA Testing/Genetic Profile
    Coordination with individuals to locate nearby facilities that provide DNA testing and arrange for results to be shared with the requesting entity.
  • Document Tracing (birth, death, etc.)
    Searching for, and obtaining copies of, any number of documents: birth certificates, death certificates, marriage certificates, adoption records 
  • Document Tracing for Records Supporting Claims of Abuse, Domestic Violence or Trafficking
    Location of documents to support allegations of abuse, including hospital records and arrest records.*
  • Drug Testing Coordination
    For obtaining drug testing with a child’s relative or potential caregiver, if there is a history of substance use that poses a risk to the child.
  • Home Safety Assessment
    An in-person walk through of a family’s home to establish the structural and physical safety of the home and, in some cases, to verify information gathered from virtual home assessments. The home safety assessment does not include any interviews with caregivers and is not a substitute for assessing the suitability of a home for the placement of a child. 
  • Home Study for Parental Custody or Reunification:
    Home study completed on a noncustodial parent to determine if the person would be interested, able, and appropriate to care for, and resume custody of that child, including information about the parent as well as the living environment, financial stability and other applicable information. 
  • Home Study for Possible Relative Placement or Visitation
    Home study completed to determine if a relative would be interested, able and appropriate to care for the child temporarily or permanently, or for visitation. If the placement is intended as an adoption, please see the definition of “home study for adoption” below. 
  • Interstate Compact Home Study for Parental Custody or Reunification
    Home study completed on a non-custodial parent to determine if s/he would be interested, able and appropriate to care for, and resume custody of that child. The home study includes information about the parent as well as the living environment, financial stability and other applicable information.

Services when engaging the family in decision making

  • Facilitation of Cross-Border Family Team Meetings, Legal Consultation, Visitation, or Court Appearances
    ISS case managers act as a liaison to help family members outside the U.S. participate in meetings and/or court hearings related to permanency planning or visitation for a child. This includes ensuring that the family member understands what to expect, helping to prepare the relative to be an active participant, assisting with logistics, and being part of the meeting/hearing as applicable to facilitate communication and understanding. 
  • Family and Professional Interviews for Verification of Abuse or Trafficking
    Sworn statements by individuals who know the client in their professional capacity as a service provider and/or relatives supporting allegations of domestic violence, abuse or neglect, or trafficking. 
  • Mediation
    Coordinating mediation services for custody/visitation, child support, child abduction, or other cross-border child and family conflict issues.

Services when the child is already placed with family

  • Child Welfare Check
    A check on a child in another country when there is no immediate allegation, or suspicion, of abuse or neglect, or concern, about the child’s well-being in the form of a brief written report as to the child’s health, safety and well being (school enrollment, adjustment to the new country, etc., may be included). 
  • Post Placement Case Management
    In some circumstances, if a home study and community resource assessment have been completed, ISS-USA can provide subsequent case management support to families in post placement. As part of the first post placement visit, the social worker will work with the family to actively connect them to follow up services as identified in the community resource survey through phone calls, application assistance and other supports as necessary. This service is separate and additional to post placement visits and is approved on a case-by-case basis.* 
  • Post Placement Follow-Up
    Routine check on a child who was placed by means of adoption or kinship placement in another country through ISS or a public child welfare agency, including a brief written report as to the child’s health, safety and well-being, and how they are adjusting to being an a new environment. 
  • Protective Service Alert
    A report to local social services or law enforcement about a child in immediate danger of abuse or neglect. 

Other services

  • Psychological Assessment
    A clinical assessment completed by a licensed Psychologist to assess a potential caregiver’s ability to serve as an appropriate caregiver of that child. 
  • Reference Reports on Prospective Adoptive Parents
    ISS-USA case manager will conduct interviews with personal references of potential adoptive parents and provide the report to the requesting social service agency or adoption agency.  
  • Reintegration Planning
    For U.S. and non U.S. children reuniting with family in another country, a social worker conducts a pre-departure assessment of the family circumstances and needs, identifies local supports and resources, and develops a reintegration plan with the family to stabilize a child’s return to the home and community. Upon arrival in country, the worker then provides follow up with the family to connect them with resources and track progress on reintegration plan. 
  • Relative Tracing-Family Notification
    Locating a family member to notify him/her of a family matter, to re-establish contact or to assess interest in moving forward with other ISS Services, including the contact information of the person, if the person is found. 
  • Relative Tracing-Termination of Parental Rights (TPR)
    Locating a parent to serve TPR. If the person is found, the documents will be served to the person with an explanation of what they are, and the resources available for the parent, including notification of the date that the papers were delivered. (Legal documents must be provided to ISS in the person’s native language
  • Relative Tracing-Other
    Locating a relative for a reason other than those listed above, including the contact information of the person, if the person is found.
  • Repatriation
    See Adult Services 
  • Sharing of Legal Documents
    Sharing a variety of court documents such as Temporary Restraining Order, TPR or Notice of Child in Care.* If the person is found, the documents will be served to the person if they accept them. You will be notified of the date the papers were delivered. If you require any further documentation, please provide instruction to ISS when making the referral. *Legal documents must be provided to ISS in the person’s native language **Except in countries who are signatories to Hague 1965 
  • Travel Assistance for Visitation or Placement
    ISS-USA will work with the domestic case worker to arrange for travel to, and around, the foreign country for visitation or to place a child. 
  • Virtual Home Study/Post Placement
    When an in-person assessment is not feasible or safe, a virtual assessment may be completed, with permission granted by the requestor. Interview content will be the same as in-person assessments, but will be conducted via videoconference line. A tour of the family home will also be completed virtually. (A virtual home study must be accompanied by an in-person home safety assessment once it is safe for all parties involved) 

*For domestic work, ISS-USA works with qualified, licensed professionals on a contractual basis to complete service requests. As such, contractors do not have authorization to independently obtain background checks or compel participation in services. It is the responsibility of individual family members to follow guidance and recommendations of the social worker on their case, and in coordination with the referring agency. ISS-USA may not be held responsible for services or documents that cannot be obtained as a result of these limitations.