Navigating cross-border child welfare and family reunification cases can be complex, time-consuming, and costly. ISS-USA has decades of experience working with state and county agencies to provide cross-border case management.

By working with ISS-USA, your agency gains access to our domestic and global network of social service professionals who are trained to handle cross-border cases with social work expertise, efficiency and in many languages. We provide case-specific guidance that aligns with your agency’s needs, helping you navigate and ultimately resolve complex cross border cases.

Why Should I have a Service Agreement with ISS-USA?

 

Expertise in Cross-Border Cases

Our team specializes in coordinating essential services including family tracing, home studies, overseas placements, and post-placement monitoring, in more than 100 countries — ensuring that children can remain connected to family across state or international borders.

Comprehensive and Versatile

Our services support families in a wide range of situations, helping them navigate complex processes across borders. Whether it’s family tracing, securing vital documents, facilitating participation in U.S. court hearings, assisting with international family placements, or providing post-placement monitoring, we adapt to each family’s unique needs and circumstances.

Time-Efficient

With an established global network, and pre-approved fees, a contract expedites administrative processes, reducing wait times for critical case needs.

Flexible and Adaptive

We offer flexible service agreement options to fit your agency’s needs. If you don’t see a service listed or aren’t sure how to proceed, let us know—we may be able to help.

Who Can have a Service Agreement with Us?

Any state, county, or agency can establish a service agreement with ISS-USA. Our flexible agreements are designed to meet your unique needs, whether you require support for individual cases, specialized programs, or broader system-level solutions.

We partner with agencies nationwide to help children and families safely navigate complex cross-border and domestic situations. Our team brings deep expertise in child welfare and family reunification and we work collaboratively to provide services that are responsive, timely, and tailored to each community’s specific challenges.

By partnering with ISS-USA, agencies gain a trusted ally dedicated to strengthening family connections, supporting children’s well-being, and ensuring that families receive the guidance and care they need.

Resources to Get Started:

Download key documents and guides to learn more about how ISS-USA can support your agency:

Downloadable Resources

FAQs

Service Agreement FAQs

Contact Us for More Info

Interested in a service agreement with ISS-USA? Contact us today to learn more about how we can work with your agency.

Email: [email protected]
Phone: 443-451-1200